Automotive BDC Representative/ CSR/ Customer Service Representative

Smith Haven Chrysler Jeep Dodge Ram is now hiring BDC Representatives for their Internet Sales team.?

BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on?all unsold customers (e.g., internet leads, showroom visits, and incoming calls). ?BDC Representatives will strive to generate repeat business by reaching out to current customers and?ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and?logging customer sources.

Job Responsibilities:

  • Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)

  • Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance

  • Maintain an ongoing customer database to capture repeat business

  • Keep website up-to-date with vehicle specifications and availability

  • Schedule appointments with interested buyers for test drives and delivery of vehicles

  • Disclosing terms of sales with consumers and reviewing sales with dealership management

Successful Chrysler BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales.

  • Previous customer service experience

  • Dealership experience is highly preferred

  • Previous call center and/or Internet sales experience a plus

  • Sales experience is a plus, NOT required

  • Requires strong communication skills in order to work most effectively with customers

  • Must? be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date

  • Excellent follow through and follow up skills

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